Deb Mallory spent 22 years as an ER nurse. She knew what every knock on the door meant. Every hesitation. Every too-careful word.
Then she became the patient.
Her treatment exists. Her surgeon is two floors up. Her insurance company has 14 business days to respond.
Her daughter Cassie has no legal training, no connections, and no plan. She has a color-coded spreadsheet and a refusal to accept the word denied.
But the deeper Cassie digs, the worse it gets. Her mother is not the only one. The denials follow the same pattern. The same language. The same two initials at the bottom of every letter.
G. Harlow never denied a single claim personally.
He didn't have to.
Reasonable & Customary is a medical thriller about a family fighting a machine that was designed to outlast them. And what they find when they refuse to stop looking.
Genre: Thriller
Then she became the patient.
Her treatment exists. Her surgeon is two floors up. Her insurance company has 14 business days to respond.
Her daughter Cassie has no legal training, no connections, and no plan. She has a color-coded spreadsheet and a refusal to accept the word denied.
But the deeper Cassie digs, the worse it gets. Her mother is not the only one. The denials follow the same pattern. The same language. The same two initials at the bottom of every letter.
G. Harlow never denied a single claim personally.
He didn't have to.
Reasonable & Customary is a medical thriller about a family fighting a machine that was designed to outlast them. And what they find when they refuse to stop looking.
Genre: Thriller
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